Refund and Returns Policy
At Chrome Hearts Aus, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the terms below. Please read this policy carefully before making a purchase.
Eligibility for Returns
To be eligible for a refund or return, items must:
Be unused, unworn, and in the original condition you received them
Be returned with all original packaging, tags, and accessories
Be returned within 14 days from the date of delivery
Please note that items that have been worn, altered, washed, or damaged after delivery are not eligible for a return or refund.
How to Request a Return
To start a return, contact our support team at support@chromeheartsaus.com within 14 days of delivery. Please include your order number, the item you want to return, and the reason for return. Once we review your request, we will send you instructions on how and where to send your return.
Return Shipping
You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. For all returns, we recommend using a trackable shipping method and obtaining proof of postage to ensure your return reaches us safely.
Inspection and Refund Process
After we receive your returned item, our team will inspect it to confirm it meets the eligibility requirements described above. If your return is approved, we will process your refund to the original payment method. Refunds are normally completed within 5–10 business days after inspection. Shipping charges and handling fees are non‑refundable except in cases where the item was damaged, defective, or incorrect upon arrival.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, contact us immediately at support@chromeheartsaus.com with photos of the item and packaging. We will work with you to resolve the issue quickly by either sending a replacement or issuing a full refund, including any applicable shipping costs.
Exchanges
At this time, we do not offer direct exchanges. If you want a different size or style, please return your original item under the return process and place a new order for the item you want.
Questions and Support
If you have any questions or concerns about our refund and returns policy, our support team is here to help. Contact us at support@chromeheartsaus.com and we will respond as quickly as possible.
